FAQ

  • How do I get a quote for my rubbish removal or house clearance?

    Getting a quote is easy! For the fastest estimate, send a few photos of the items to our team at ops@wilmondwaste.co.uk or via our contact form. For larger jobs like a full house clearance in Herefordshire, we're happy to provide a free, no-obligation on-site assessment.

  • How is your bulky waste collection priced?

    Our pricing is simple and transparent. You should only pay for the volume of waste we collect – basically, how much space your items take up in our vehicle. You can either make a booking based on standard volumes (such as ¼ or ½ of the vehicle space) , or request a custom quote. There are no hidden charges for labour or disposal fees. Our team will always confirm the final price with you on-site before they start any work.

  • What if I have more rubbish on the day?

    No problem at all. We know it’s common to find a few extra bits and pieces during a clear-out. If you have more items than originally quoted, our team can provide an adjusted price on the spot. And don't worry, we won't take anything extra until you're happy with the price, so there are no surprise invoices!

  • How do I pay for the collection?

    Payment is simple and is only taken once the job is complete and you are happy. We accept all major credit/debit cards via our secure mobile payment terminal, as well as bank transfers.

  • How is your service different from hiring a skip?

    That's a great question. While skips have their place, our "man and van" style collection is often a better alternative:

    We do all the heavy lifting – no need to break your back loading a skip.

    No permits needed – we save you the time and cost of arranging a skip permit.

    Pay for what you use – you only pay for the space you need, unlike a half-empty skip.

    It’s faster – we're in and out, with no skip sitting on your drive for days.

  • How quickly can you collect my items?

    We pride ourselves on offering a fast and responsive service. We can often provide same-day or next-day collections in Hereford and the surrounding areas, subject to availability. If you need something gone urgently, give us a call!

  • What areas do you cover?

    Our main warehouse is in Hereford, and we proudly serve the entire West Midlands region. For larger commercial contracts and logistics projects, we offer national coverage across the UK.

  • Can you take electrical items like fridges and TVs?

    Yes, absolutely. We are fully licensed to collect all Waste Electrical and Electronic Equipment (WEEE), including fridges, freezers, TVs, computers, and washing machines. We guarantee they will be disposed of in compliance with all environmental regulations.

    We can also handle certain types of hazardous waste, like paint tins and batteries. Please contact us at ops@wilmondwaste.co.uk or via our contact form to discuss any hazardous materials, as they may require special handling or pricing.

  • Can you collect construction and demolition waste?

    Yes. Our teams are equipped and licensed to handle a wide range of construction waste from your DIY or renovation projects. This includes rubble, soil, timber, plasterboard, and old bathroom or kitchen suites.

  • What happens to the waste you collect?

    We are passionate about protecting our local environment and follow a strict 'Zero to Landfill' policy. The items we collect are processed in this order:

    Reuse: Anything in good condition is donated to local Hereford charities.

    Recycle: Materials like wood, metal, plastic, and card are separated for recycling.

    Green Energy: As a last resort, any non-recyclable material is used to generate green electricity.

  • Do you provide Waste Transfer Notes?

    Yes, for every single collection. A Waste Transfer Note (also known as a Duty of Care certificate) is a legal requirement that proves your waste was collected and disposed of responsibly by a licensed carrier.

    A paper copy will be handed to you at point of collection, and a digital version can be sent via email on request.

  • Are you a licensed and insured company?

    Yes. Wilmond Waste is a fully licensed Upper Tier Waste Carrier, registered with the Environment Agency. We also hold comprehensive public liability insurance for your complete peace of mind. Always choose a licensed carrier to protect yourself from fines and illegal fly-tipping.