Privacy Policy

At Wilmond Waste, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how we collect, use, store, and share your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Wilmond Waste is a waste management and property clearance company based in the UK. Our website is: www.wilmondwaste.co.uk

If you have any questions about this policy or how we handle your data, please contact us at:

📧 Email: OPS@Wilmondwaste.co.uk

2. What Personal Data We Collect

We may collect and process the following information:

Full name

Address

Phone number

Email address

We collect this data when you:

Complete our contact or quote forms

Speak with us by phone or email

Are referred to us by a third party (e.g. managing agent or landlord)

Use our website

3. How We Use Your Data

We only use your data when we have a lawful basis to do so. These include:

Fulfilling a contract: To provide you with services you have requested

Legal obligations: For accounting and record-keeping

Legitimate interests: To run and grow our business effectively

Marketing: To send you relevant updates or offers (only where lawful)

4. Sharing Your Data

We may share your data with trusted third parties, including:

Subcontractors or partners assisting in service delivery

Marketing platforms (e.g. email campaign services)

Payment processors (e.g. to handle invoice payments)

Our website and IT service providers

We ensure all third parties respect your privacy and handle data in compliance with UK GDPR.

5. Data Retention

We keep your data for 12 months after our last contact with you unless:

A longer period is required for legal, accounting, or insurance purposes

You have an ongoing service contract with us

After this time, your data will be securely deleted or anonymised.

6. CCTV

We operate CCTV at our premises for the purposes of crime prevention and the safety of our staff and property. Footage may be shared with law enforcement where legally required.

7. Cookies and Website Tracking

Our website is hosted by IONOS, which may use cookies or tracking technologies. These cookies may collect anonymised data such as browser type, IP address, or time of visit.

You can control or disable cookies via your browser settings.

8. Your Rights

You have the right to:

Request access to the data we hold about you

Request correction of any inaccurate data

Request deletion of your data (in certain cases)

Object to or restrict certain types of data processing

Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at: OPS@Wilmondwaste.co.uk

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. The most recent version will always be available on our website.